Drop & Dink Sales & Refund FAQ
Are all sales final?
Because many Drop & Dink items are made-to-order, customized, or created for a specific event, all sales are final unless the item arrives damaged, defective, or incorrect due to our error.
Please review all names, sizes, spelling, event details, and customization before placing your order.
Can I cancel or change my order after I place it?
Orders may begin processing shortly after checkout. Because of that, we cannot guarantee cancellations or changes once an order is submitted.
If you notice an issue, email us as soon as possible at letschat@dropanddink.com with your order number and the requested change. If production has not started, we’ll do our best to help.
Do you offer refunds?
Refunds are only considered if:
The item arrives damaged or defective.
You received the wrong item.
There was a production or fulfillment error on our end.
We do not offer refunds for incorrect size selection, buyer’s remorse, misspelled names submitted by the customer, incorrect event details submitted by the customer, or delays caused by the shipping carrier.
What if my item arrives damaged or incorrect?
What if my package is lost or marked delivered but I did not receive it?
Email letschat@dropanddink.com within 7 days of delivery with:
Your order number
A clear photo of the issue
A brief description of what is wrong
If the issue is confirmed, we will provide a replacement, store credit, or refund depending on the situation.
Can I exchange for a different size?
Can I exchange for a different size?
Because many items are made specifically for each order, we do not offer size exchanges unless the wrong size was sent due to our error.
Please check the size chart carefully before ordering.
What if I entered the wrong shipping address?
Who do I contact for order support?
Shipping timelines may vary depending on the product, production schedule, and carrier. Made-to-order or custom items may take additional time before they ship.
Once your order is with the carrier, Drop & Dink is not responsible for carrier delays, missed delivery attempts, or incorrect addresses entered at checkout.
First, check with your local carrier, neighbors, front desk, package room, or building office.
If you still cannot locate it, email letschat@dropanddink.com and we’ll help you review the issue. However, once a carrier marks a package as delivered, replacement or refund approval is not guaranteed.
Email letschat@dropanddink.com immediately.
If the order has not shipped, we’ll try to update the address. If the item has already shipped, Drop & Dink is not responsible for packages delivered to an incorrect address entered by the customer.
For any order issue, email us at:
Please include your order number, full name, and a clear description of the issue so we can help faster.